AGBs

TERMS & CONDITIONS (AGB)

Marie Neubauer – Soultrain Munich

Version: November 2025

These Terms & Conditions (“Terms”) apply to all services, products, memberships, and website usage provided by:

Marie Neubauer – Soultrain Munich
Erzgießereistraße 1
80335 Munich, Germany
VAT ID: DE452615870
Email: support@soultrain-munich.com
Website: www.soultrain-munich.com
Legal form: Sole Proprietorship
Jurisdiction: Munich, Germany

By accessing our website, creating an account, booking classes, or entering the studio, you confirm that you have read, understood, and accepted these Terms.

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  1. Contractual Relationship

These Terms govern the relationship between Soultrain Munich (“Soultrain”, “We”, “Us”) and the participant (“Client”, “You”). They apply to:
    •    Lagree fitness classes
    •    Memberships and class packages (“Packages”)
    •    Use of our facilities and website
    •    Any other services offered by Soultrain

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  1. Registration, Account & Booking

2.1 Booking is required prior to participation and is performed via our website or bsport.
2.2 Participation is permitted only once booking and payment are completed.
2.3 Class spots are limited and assigned on a first-come, first-served basis.
2.4 Grip socks are mandatory for all classes for hygiene and safety reasons.
2.5 New clients must arrive 15 minutes early for an onboarding and safety briefing.
2.6 Late arrivals will not be permitted to enter once class begins for safety reasons — credit will be forfeited.
2.7 Classes, instructors, and schedules are subject to change.

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  1. Prices & Payment

3.1 Prices are listed on the website and include statutory VAT.
3.2 Payment methods:
    •    Single purchases → Credit Card, SEPA, PayPal
    •    Recurring memberships → Credit Card & SEPA
3.3 Soultrain reserves the right to update pricing for future purchases or renewals.
3.4 Discounts and promotions do not apply retroactively.

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  1. Memberships & Packages

4.1 Packages are valid only for the specified timeframe.
Unused credits expire and are non-refundable.

4.2 Membership Terms:
    •    6-month minimum commitment
    •    Automatic monthly renewal during commitment period
    •    One pause allowed per 6-month term, up to 4 weeks
→ pause requests must be emailed to support@soultrain-munich.com in advance
→ approval required before the next billing cycle

4.3 Membership does not guarantee class availability — early booking is recommended.

EU Withdrawal Rights

4.4 You may cancel the contract within 14 days of purchase only if no class has been attended.
If a class is attended → withdrawal rights expire immediately.

4.5 Memberships and Packages are non-transferable.

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  1. Cancellation & No-Show Policy

5.1 Class cancellations must be made minimum 12 hours before class start.
→ Credit returns automatically.

5.2 Cancellations <12h or no-shows → credit lost, no refund.

5.3 Medical exceptions:
→ rebooking permitted with valid medical certificate
(no refunds under any circumstances).

5.4 Special events/workshops may have separate rules.

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  1. Studio Use & Conduct

6.1 Lockers are available during visits only. Items left behind may be removed.
6.2 Respect the studio space, staff, and other clients.
6.3 Phones must be silent and away from the MegaPro machines.
6.4 No alcohol, drugs, or unsafe behavior.
6.5 Do not attend class if feeling unwell or contagious.
6.6 Clients must follow trainer instructions at all times.
6.7 No Guarantee of Results
Soultrain Munich does not guarantee any specific results including, but not limited to, improvements in fitness, body composition, strength, health, or physical performance. The effectiveness of the training depends on individual factors and personal effort.

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  1. Health, Safety & Liability

⚠ Lagree training is intense. Participation is entirely at your own risk.

7.1 You confirm you are physically and mentally able to participate.
7.2 Soultrain is not liable for injuries or damages including, but not limited to:
    •    Falling from a MegaPro machine
    •    Slipping in showers, changing rooms, or studio floors
    •    Accidents caused by incorrect technique or ignoring instructions
    •    Injuries from overexertion, rotation, stretching, or sudden movements
    •    Sudden medical events (fainting, cardiac issues, etc.)
    •    Injuries caused by other participants

7.3 Clients must inform trainers before class of any injuries, restrictions, or pregnancy.
7.4 Stop immediately if you feel pain, dizziness, nausea, or discomfort.

7.5 Equipment Use Responsibility
Clients are solely responsible for properly securing themselves on the MegaPro machines, including correct foot strap positioning, handle grips, and carriage safety before movement. Any use of the equipment outside of trainer instructions is strictly prohibited and entirely at the client’s own risk.

7.6 Right to Remove Participants for Safety
Trainers may, at their sole discretion, stop a client from participating or remove a client from equipment if their behavior, physical condition, or technique appears unsafe or poses risk to themselves or others. In such cases, no refunds or credit returns will be provided.

7.7 Soultrain is not responsible for:
    •    Theft, loss, or damage to personal belongings
    •    Missed opportunities (e.g., work deadlines, events due to injury)

Legal limitations to liability

7.8 Liability is excluded for simple negligence.
7.9 Liability is not excluded in cases of:
    •    Intent
    •    Gross negligence
    •    Injury to life, body, or health caused by Soultrain

Anything beyond this is excluded to the extent permitted by German law.

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  1. Intellectual Property

All materials, logos, photos, video, and content are owned by Soultrain Munich.
You may not copy, distribute, or use content commercially without written permission.

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  1. Photography & Video

We may record classes and events inside the studio.
Identifiable photos/videos of clients will only be used if a separate written consent form is signed.
Consent may be withdrawn at any time with future effect.

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  1. Privacy & Data Protection

10.1 We process personal data in accordance with GDPR.
10.2 Data is processed for:
    •    Bookings, memberships, communication
    •    Payment processing
    •    Legal obligations (e.g. tax)

10.3 Third-party processors include:
    •    bsport (booking)
    •    Stripe (card & SEPA payments)
    •    PayPal
    •    WordPress hosting provider (website operation)

10.4 Data stored for 24 months after last activity unless legally required longer.
10.5 Newsletter only with opt-in consent — unsubscribe anytime.
10.6 Full details in our Privacy Policy.

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  1. Website Use, Cookies & External Links

11.1 Essential cookies enable login & security functions.
11.2 Non-essential cookies only with consent — see Cookie Policy.
11.3 Soultrain is not responsible for external website content or links.

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  1. Studio Access & Refusal of Service

Soultrain reserves the right to:
    •    Deny entry for misconduct or safety reasons
    •    Terminate memberships for repeated violations
(no refund in such cases)

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  1. Force Majeure

If classes must be paused due to events beyond our control (e.g. emergencies, government restrictions), refunds are not granted. Memberships will be adjusted where possible.

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  1. Amendments

Soultrain may amend these Terms at any time.
Changes take effect once posted on the website.
Clients who disagree must cease using services.

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  1. Final Provisions
        •    If any provision is invalid, the remainder stays valid.
        •    German law applies exclusively.
        •    Exclusive jurisdiction: Munich, Germany

By proceeding with booking and participating in any Soultrain Munich class or activity, I agree to the following:

  1. Participation at Own Risk
    I understand and acknowledge that Lagree training is a high-intensity physical activity that carries inherent risks of injury. I voluntarily participate at my own risk.
  2. Assumption of Risk
    I accept all risks including, but not limited to: falls from equipment, slips in common areas, muscle strains or tears, dizziness, fainting, cardiac events, and injuries caused by incorrect technique or by other participants.
  3. Safety Instructions
    I agree to follow all trainer instructions and to use equipment correctly. If I feel unwell, in pain, or unsafe at any time, I will stop immediately.
  4. Release of Liability
    To the maximum extent permitted by German law, I release Soultrain Munich, its owner, staff, and contractors from any liability for injuries, damages, disability, or death arising from my participation, except in cases of intent or proven gross negligence.
  5. Personal Belongings
    Soultrain Munich is not responsible for lost, stolen, or damaged personal items.
  6. Photography & Video
    I understand that photos/videos may be taken in the studio. Identifiable images of me will only be used for marketing if I provide separate written consent.
  7. Age Confirmation
    I confirm that I am at least 18 years old.
  8. Legal Jurisdiction
    German law applies exclusively. Jurisdiction is Munich, Germany.

By booking a class, I confirm that I have read, understood, and accepted this Liability Waiver and agree to comply with the studio’s Terms & Conditions.